Digital citizenship. Enabling inclusive digital innovation

Page index

What is the commitment?

Inclusive digital transformation, digital services for all.

Based on the priorities identified in the national strategy for digital skills, promote facilitation and training actions for access to services and digital inclusion.
Create an organic network of facilitation points, federating and correlating ongoing actions and expanding their extent and impact to enhance and improve implementation models and ensure homogeneity across the territory.

Make the network of facilitation points the reference for the development of citizens' basic digital skills and training actions directed at them, favouring access to the services offered by the facilitation points and to the training and awareness activities carried out in person and online, for example through the publication of a map of the facilitation points and a schedule of training events in the area, in the logic of a widespread school, also by consolidating initiatives already implemented such as the one implemented by Roma Capitale with the “Widespread School for Digital Citizenship and Participation” project. In this way, the commitment intends to promote the digital inclusion of every citizen, facilitate access to all online services, and encourage active participation thanks to greater awareness of digital rights.

What is the problem that the commitment will address?

Digital gaps (e.g., social, economic, cultural, generational and gender) and, in particular, a low percentage of the population with at least basic digital skills with a consequent low level of use of public and private digital services and participation tools.
From the point of view of the approach, fragmentation of interventions and low level of integration and enhancement of experiences, particularly concerning projects to support and facilitate digital citizens, where the creation of an organic and recognised network of digital facilitation points to help citizens.

How will the commitment contribute to solving the problem?

Starting from the mapping of the current initiatives relating to the points of facilitation and digital education, now present in libraries, schools, senior citizens' centres, cultural centres, municipal offices, association offices, it will pool and enhance these experiences with knowledge management systems, expand the network by acting both with the development of the digital civil service and the implementation of the NRRP project to upgrade digital facilitation centres.

These local actions will integrate with online training environments aimed at citizens with low digital skills, which will be linked and progressively federated starting from a learning environment made available centrally.

Why is this commitment relevant to OGP values?

Digital innovation and technologies represent an important lever for the opening processes of democracies, for the simplification of decision-making processes, the expansion of transparency and participation, the enabling to use digital rights.

Governments must “use” digital transformation to work and collaborate with citizens from this perspective. The commitment responds to the need to focus on "maximising the potential of digital technologies to advance democracies further and promote inclusive technologies to bridge digital gaps and adequately engage disadvantaged communities by continuing to open high-demand public data" (OGP call to action).
Therefore, it is relevant for citizens' informed participation and full use of the actions implemented for transparency and public accountability based on adequate and widespread digital awareness.

Additional information

The commitment is carried out within the framework of the Digital Republic initiative and is based mainly on the actions envisaged in the NRRP (digital civil service and the digital facilitation centres of the regions).


Establishment of the Network of Facilitation Points and digital education to support and enable the digital rights of citizens, by building a network of digital facilitators (digital civil service operators, association operators, public operators, etc.) also through the creation of a system of knowledge management.
Through the Digital Civil Service project, the creation of digital facilitation points based on initiatives of non-profit associations is also encouraged. The goal is to have an organically mapped network of at least 3000 points in December 2023 compared to the approximately 700 surveyed today activated organically.
Start date - End date
1st March 2022 - 31st December 2023

Creation of an online digital education environment for citizenship that allows citizens to be guided towards the most suitable training for their shortcomings, correlating the online resources created by the subjects of the Coalition for digital skills and promoting the use of training events on the territory, in a widespread school logic.
Start date - End date
1st March 2022 - 31st December 2023

Public campaigns to raise awareness of digital rights awareness for citizens through different types of initiatives such as
● the national prize for digital skills (by May 2022);
● initiatives on national media;
● the day for digital skills;
● awareness campaigns carried out in the local area carried out by the facilitation points and in the context of digital civil service initiatives.

Start date - End date
1st March 2022 - 31st December 2023

Lead implementing actors

  • Ministry of technological innovation and Digital Transition - Department for Digital Transformation (DTD) - Digital Republic

Other actors involved in the implementation - Public sector

  • Agency for Digital Italy (AgID)
  • Rome Municipality
  • Unione delle Province d’Italia (UPI)

Other actors involved in the implementation - Civil Society Organizations (CSOs) and the private sector

  • Associazione Bancaria Italiana (ABI)
  • Associazione italiana comunicazione
  • Attività di pensiero
  • Federazione Relazioni Pubbliche Italiana (FERPI)
  • PA Social

Contact information

Department for Digital Transformation (DTD), Giuseppe Iacono, giuseppe.iacono@teamdigitale.governo.it